It probably didn't help that Channel 4 kept going up to customers and asking what they thought of the new transexual barista, they probably wouldn't have even noticed she was trans if they hadn't shaken bigotry out of these elderly customers.
I could not believe how horrificly these people are still treated in this country today; Britain claims it is a cosmopolitan and accepting place, but seeing how transgender people suffer on a daily basis shows that we are far from it. These people struggle a life time of pain just to be able to enjoy the simple luxury of being able to wear the clothes they wish to wear and feel comfortable in their own skin, which many of us take for granted on a daily basis.
The government need to crack down and make more clear that the poor treatment of these minorities will not be tolerated. Jobs should not be restricted from them because they might put off a bigoted customer. We need to open our arms and welcome these people who have suffered enough quietly themselves without the rest of the world looking in and judging them too.